Client: Head Start Bureau

Challenge:The National Reporting System's Computer-based Reporting System (CBRS) is used by thousands of people throughout the United States and territories. While live, instructor-led training is provided to over 3,000 people every year, there are still thousands more in need of training or refresher training every year. Instruction manuals and help menus are available as well, but the lack of an interactive training for those additional thousands of users resulted in a large number of technical assistance phone calls.

Solution: To meet this training challenge and reduce user reliance on the technical assistance hotlines, Xtria provided an online Flash-based interactive training. This incorporated both audio and animation to effectively guide new users through the CBRS. The implementation of this training format along with the availability of a practice Web site reduced the number of technical assistance phone calls by 450 per month or roughly 40%.